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Broken Down

Broken down?

We'll get you back on the road

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    • step back Breakdown cover

    • step back I've broken down

      Is it an emergency?

      We send a mechanic out for urgent problems like:

      • Flat batteries
      • Flat or damaged tyres
      • Engine overheating
      • Fuel issues
      • Gearbox or clutch issues
      • Lost or damaged keys

      You can also find trusted, AA approved, independent garages with Smart Care.

      Report a breakdown online

      The quickest way to give us your membership details, tell us about the problem and get back on the road.

      Get help
      Download the app

      Member? Use our app to store your details and report a breakdown more easily.

      Get help
      Member or not, we're here to help

      Even if you're not covered - we'll get you back on the road.

      03330 046 046

      Open today 24/7
      Press to call
      It's free to call, and someone will be on hand to help you.
      Broken down in Europe?

      If you have European Breakdown Cover, we're here to help.

      00800 88 77 66 55

      Open today 24/7
      Other useful advice

      What to do if you've broken down

      Log in to quickly access and review your policies

      How our cover works

      Car maintenance tips

       

    • step back I need UK breakdown cover

      Buy online

      Our breakdown membership starts from just £7 per month, with a range of customisable options to suit your needs.

      Buy now
      Call us

      For a breakdown cover quote.

      0330 053 1100

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Related advice and links

      Help me choose: breakdown cover selection tool

      How our breakdown cover works

      Car maintenance tips

      Breakdown membership benefits

      Coronavirus and your breakdown cover

    • step back I'd like to make changes to my cover

      Change your address

      Tell us if you've moved house or your address is incorrect.

      Edit address
      Change your vehicle

      Edit the vehicle you currently have covered.

      Edit vehicle
      Change your phone

      Let us know your new phone number.

      Edit phone
      Change your name

      Tell us if you've changed your name or title, or noticed a mistake.

      Edit name
      Got a question?

      Fill out our online form and we'll get back to you by email.

      Contact us
      Automatic renewal

      Let us know if you’d like to opt out of automatic renewal.

      Stop automatic renewal
      View your cover

      Quickly access and review your existing policy documents.

      Log in
      Call us

      For anything else.

      0343 316 4444

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back I need to renew my cover

      How it works

      We'll write to you in plenty of time before your renewal date to get the ball rolling and find out how you'd like to proceed. Find out more on our existing members page.

      Find out more
      Call us

      0343 316 4444

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Automatic renewal

      Let us know if you’d like to opt out of automatic renewal.

      Stop automatic renewal

    • step back I want to cancel my cover

      Call us

      0343 316 4444

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back I have a general question about my cover

      Got a question?

      Fill out our online form and we'll get back to you by email.

      Contact us
      Download the app

      Check your level of cover, report breakdowns and get rescued faster. Get real-time road info and special offers.

      Download the app
      Call us

      0343 316 4444

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Related advice and links

      Help me choose: breakdown cover selection tool

      How our breakdown cover works

      Car maintenance tips

      Breakdown membership benefits

      Coronavirus and your breakdown cover

    • step back I need to make a Parts and Garage Cover claim

      Call us

      To make a claim under your Parts and Garage Cover, you'll first need to call us for breakdown assistance. If a garage repair is needed, contact our claims helpline before the work begins.

      0344 579 0042

      Friday 9am to 6pm
      Saturday Closed
      Sunday Closed
      Monday 9am to 6pm
      Tuesday 9am to 6pm
      Wednesday 9am to 6pm
      Thursday 9am to 6pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Email us

      [email protected]

      Post

      You can pop any receipts and documents in support of your claim in the post, to:

      The Claims Department
      AA Claims services
      Lambert House
      Stockport Road
      Cheadle, Cheshire
      SK8 2DY

      Find out more

      Learn more about how our Parts and Garage Cover works.

      Visit Parts and Garage Cover page

    • step back I have a business cover question

      New customers

      If your vehicle or membership is registered to a business, you'll need business cover. Get a quote in seconds and buy online.

      Buy online
      Existing customers

      Manage or renew your business account online.

      Log in
      Call us

      0800 551188

      Friday 9am to 5pm
      Saturday Closed
      Sunday Closed
      Monday 9am to 5pm
      Tuesday 9am to 5pm
      Wednesday 9am to 5pm
      Thursday 9am to 5pm
      Press to call
      Calls are free of charge.

    • step back Vehicle insurance

    • step back I need car insurance

      Online

      View our latest deals and get an instant quote

      Get a quote
      Call us

      Need help buying online?

      0330 053 0256

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Your car insurance – not sure about something?

      Our answers to your FAQs can help with buying cover, making a claim or renewing.

      FAQs about our car insurance

      FAQs about your renewal

    • step back I need motorbike insurance

      Online

      View our latest deals and get an instant quote

      Get a quote
      Call us

      Need help buying online.

      0344 335 2932

      Friday 9am to 6pm
      Saturday 9am to 4pm
      Sunday Closed
      Monday 9am to 6pm
      Tuesday 9am to 6pm
      Wednesday 9am to 6pm
      Thursday 9am to 6pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Want to chat?

      Our virtual assistant is here to answer your questions 24/7.

      Chat Now
      Useful link

      Learn more about our motorbike insurance and read our FAQs

    • step back I need to change my vehicle insurance details

      Change your address

      Tell us if you've moved house or your address is incorrect.

      Edit address
      Change your phone

      Let us know your new phone number for your car insurance policy.

      Edit phone
      Change your name

      Tell us if you need to change your name or title on your car insurance policy.

      Edit name
      Change your job

      Tell us if you need to change your occupation on your car insurance policy.

      Edit job
      Automatic renewal

      Let us know if you’d like to opt out of automatic renewal.

      Stop automatic renewal
      Call us

      To update your personal or policy details.

      0370 533 2211

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Can I add vehicles to my policy temporarily?

      Usually yes – call us on 0800 316 1193 and ask to add a temporary additional vehicle (TAV).

    • step back I need to renew my vehicle insurance

      Discuss your renewal

      Renew or upgrade your policy online.

      Contact us
      Your car insurance – not sure about something?

      Our answers to your FAQs can help with buying cover, making a claim or renewing.

      FAQs about our car insurance

      FAQs about your renewal

      Call us

      0370 160 0138

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Automatic renewal

      Let us know if you’d like to opt out of automatic renewal.

      Stop automatic renewal

    • step back I need to cancel my vehicle insurance

      Call us

      0370 160 0138

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back I need to repair my windscreen

      Windscreen claims

      Make a glass claim and arrange a repair

      Book an appointment
      Please have your details ready, including the policy number, start date and insurer. You can find them all on your Statement of Insurance.

      Is windscreen cover included in my policy?

      If you have comprehensive cover, then windscreen cover is included.

      A windscreen replacement is subject to the applicable excess, but there is no excess to pay on a windscreen repair.


      Will a windscreen repair affect my no claim discount?

      No, your discount is not affected by a windscreen claim.

    • step back About my online documents

      Online support

      Learn more about setting up your account and accessing your documents online


      Good to know

      No online account? Register with the insurance policy number we emailed you.

      Call us

      0370 533 2211

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back About my no claim discount

      Where can I find proof of my no claim discount?

      New customers

      When you get a car insurance quote, we ask how many years no claim discount (or no claims bonus) you already have. This information can be found on the cancellation notice or last renewal invitation from your previous insurer.

      In order to validate your policy after purchase, we may ask for proof of the discount you've earned.

      Find out how to email or send the document to us.

      Existing customers

      If you already have car insurance with us, the number of years no claim discount is on your certificate of insurance. You'll have received a copy at purchase or renewal, either by post or,

      in your online account

      If you need a replacement certificate of insurance, please call us on 0370 533 2211.

      Can named drivers get a no claims discount?

      Yes they can. Named drivers over 25 can earn their own no claims discount to use on a policy with us.

      Call us

      0370 533 2211

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back I have a general question about my cover

      Got a question?

      Fill out our online form and we'll get back to you by email.

      Contact us

    • step back Vehicle maintenance

    • step back I need a new car battery

      Battery Assist

      In the event of a flat battery, we can get you moving again on the same day.

      Order a new battery
      Call us

      0800 316 4314

      Friday 7am to 8pm
      Saturday 7am to 8pm
      Sunday 7am to 8pm
      Monday 7am to 8pm
      Tuesday 7am to 8pm
      Wednesday 7am to 8pm
      Thursday 7am to 8pm
      Press to call
      Calls are free of charge.

    • step back I need replacement keys

      Call Key Assist

      The easiest and fastest way to get new car keys sorted.

      03300 530 407

      Friday 7am to 10pm
      Saturday 7am to 10pm
      Sunday 7am to 10pm
      Monday 7am to 10pm
      Tuesday 7am to 10pm
      Wednesday 7am to 10pm
      Thursday 7am to 10pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Gold members with key insurance

      For any keys, make a claim (the fob must be with keys and been active for 14 days).

      0345 303 4023

      Open today 24/7
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Related advice and links

      Find out more about how Key Assist works

      Everything you need to know about car keys

    • step back Vehicle sales, leasing & inspections

    • step back I want to buy a car

      AA Cars

      Buy with confidence – all our used cars come with a free history check and breakdown cover.

      Buy a car

    • step back I want to lease a car

      AA Lease

      The simplest way to drive a brand-new car, with vehicle tax and breakdown cover included.

      Search for your car
      Call us

      0344 472 1081

      Friday 9am to 5pm
      Saturday Closed
      Sunday Closed
      Monday 9am to 5pm
      Tuesday 9am to 5pm
      Wednesday 9am to 5pm
      Thursday 9am to 5pm
      Press to call
      Related advice and links

      How AA Lease works

      Frequently asked questions

    • step back I've a question about my AA Lease

      Got a question?

      You can use our online form or give us a call.

      Contact us
      Call us

      0344 472 1081

      Friday 9am to 5pm
      Saturday Closed
      Sunday Closed
      Monday 9am to 5pm
      Tuesday 9am to 5pm
      Wednesday 9am to 5pm
      Thursday 9am to 5pm
      Press to call

    • step back I want to check a vehicle's history

      Our vehicle history checks

      What's covered:

      Number of previous owners
      Outstanding car finance/loans 
      Insurance write-offs 
      Mileage discrepancies 
      Reported as stolen data VSC/VIN match

      Plus, more than 70 other pieces of information.

      Buy online

      Get peace of mind before purchasing, with a comprehensive history report on a vehicle.

      Check a vehicle
      Call us

      0800 316 3564

      Friday 8am to 6pm
      Saturday 8am to 5pm
      Sunday 10am to 5pm
      Monday 8am to 6pm
      Tuesday 8am to 6pm
      Wednesday 8am to 6pm
      Thursday 8am to 6pm
      Press to call
      Calls are free of charge.
      Related advice and links
      Car History Check Report FAQS

    • step back I'd like to book a vehicle inspection

      Book online

      Get an AA-approved engineer to take a look at a vehicle, so you can have complete confidence before purchasing.

      Book a vehicle inspection
      Call us

      0800 056 8040

      Friday 8am to 8pm
      Saturday 8am to 8pm
      Sunday 8am to 8pm
      Monday 8am to 8pm
      Tuesday 8am to 8pm
      Wednesday 8am to 8pm
      Thursday 8am to 8pm
      Press to call
      Calls are free of charge.
      Related advice and links

      What's covered in our vehicle inspections

      Essential information about our vehicle inspections

    • step back I'm interested in a car loan

      Apply online

      We could help you to drive away in your vehicle of choice.

      Get a car loan

    • step back Driving school

    • step back I want to apply to be an AA driving instructor

      Get help online

      See how to boost your business.

      Find out more

    • step back Travel

    • step back I need travel insurance

      Buy online

      5 Star rated insurance for the unexpected – we've got a range of travel cover for you.

      Get a quote
      Call us

      0808 169 1195

      Friday 8am to 8pm
      Saturday 9am to 5pm
      Sunday 9am to 4pm
      Monday 8am to 8pm
      Tuesday 8am to 8pm
      Wednesday 8am to 8pm
      Thursday 8am to 8pm
      Press to call
      Calls are free.
      Your travel insurance – not sure about something?

      Our anwers to your FAQs can help from buying cover to making a claim.

      FAQs about our travel insurance

    • step back I need to make a travel insurance claim

      What you'll need

      Before getting in touch, please have ready:

      • Your full policy number and document.
      • Any other relevant documentation in support of your claim.
      Policies purchased from 5 April 2018

      Annual multi-trip or Single trip (policy numbers starting P):

      0330 058 2991
      Medical emergency assistance
      +44 (0)147 335 6274

      Lines are open 24 hours a day, 365 days a year.

      Email

      Policies purchased from 5 April 2018

      [email protected]

      Policies purchased before 5 April 2018

      [email protected]

      Annual multi-trip or Single trip policies purchased from 5 April 2018

      0330 058 2991

      Friday 8am to 8pm
      Saturday 9am to 5pm
      Sunday 9am to 4pm
      Monday 8am to 8pm
      Tuesday 8am to 8pm
      Wednesday 8am to 8pm
      Thursday 8am to 8pm
      Press to call
      Calls cost no more than calls to geographic numbers 01 or 02.
      Backpacker policies purchased from 5 April 2018

      0330 058 2986

      Friday 8am to 8pm
      Saturday 9am to 5pm
      Sunday 9am to 4pm
      Monday 8am to 8pm
      Tuesday 8am to 8pm
      Wednesday 8am to 8pm
      Thursday 8am to 8pm
      Press to call
      Calls cost no more than calls to geographic numbers 01 or 02.

    • step back I want to manage my travel currency card

      Existing card holders

      Log in to top up your account and manage your card online.

      Log in

    • step back I need to plan a travel route

      Use the app

      The quickest and easiest way to plan a route and get up-to-date traffic news.

      Download now
      Route planner

      Plan your route and get traffic news with our online route planner.

      Visit route planner

    • step back Money

    • step back I've got a lost or stolen credit card

      Call us

      If you think your credit card has been lost, stolen or misused, get in touch with us as soon as you can on:

       

      0800 028 8997

       

      or if you're outside the UK call us on:

       

      0044 800 028 8997

       

      Lines open 24/7

       

      If we need to contact you about potential fraud on your account, we'll do this through a secure channel such as text or email.

    • step back I've got a question about my credit card

      Call us

      If you got a Bank of Ireland card after July 2015

      0345 600 5606

      Friday 8am to 7pm
      Saturday Closed
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back I've got a question about my ISA

      Existing customers

      If you opened your ISA after October 2015, manage your account online or get in touch.

      Manage your ISA

    • step back I've got a question about my savings account

      Existing customers

      To manage your Member Saver or Easy Saver accounts taken out after February 2017 - provided by Bank of Ireland UK - just log in or get in touch.

      Manage your account

    • step back I've got a question about my loan

      Call us

      AA Loans taken out from November 2015, provided by Bank of Ireland UK.

      0345 266 0124

      Friday 8am to 7pm
      Saturday 8am to 2pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Call us

      AA Loans taken out between January 2014 and October 2015.

      0345 241 1308

      Friday 8:30am to 8pm
      Saturday 9am to 6pm
      Sunday 10am to 4pm
      Monday 8:30am to 8pm
      Tuesday 8:30am to 8pm
      Wednesday 8:30am to 8pm
      Thursday 8:30am to 8pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Call us

      If you took a Co-operative Bank loan after September 2009

      03457 212 212

      Friday 8am to 9pm
      Saturday 9am to 6pm
      Sunday 9am to 6pm
      Monday 8am to 9pm
      Tuesday 8am to 9pm
      Wednesday 8am to 9pm
      Thursday 8am to 9pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back I've got a question about my mortgage

      Call us

      0345 601 0502

      Friday 8:30am to 6pm
      Saturday Closed
      Sunday Closed
      Monday 8:30am to 6pm
      Tuesday 8:30am to 6pm
      Wednesday 8:30am to 6pm
      Thursday 8:30am to 6pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back I've got a question about my Spend and Earn Card

      Call us

      0345 340 3177

      Friday 9am to 6pm
      Saturday Closed
      Sunday Closed
      Monday 9am to 6pm
      Tuesday 9am to 6pm
      Wednesday 9am to 6pm
      Thursday 9am to 6pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Email us
      [email protected]

    • step back I've got a question about my Travel Currency Card

      Call us

      0345 340 3177

      Friday 9am to 6pm
      Saturday Closed
      Sunday Closed
      Monday 9am to 6pm
      Tuesday 9am to 6pm
      Wednesday 9am to 6pm
      Thursday 9am to 6pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Email us
      [email protected]

    • step back Home

    • step back I need home insurance

      Online

      View latest deals, try our home contents insurance calculator, and get a quote

      Get a quote
      Online

      You can see how much cover you'll really need with our home contents calculator.

      Home contents calculator

      Call us

      Need help using the online journey.

      0800 197 6169

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Calls are free.
      Your home insurance – not sure about something?

      Our answers to your FAQs can help with buying cover, making a claim or renewing.

      FAQs about our home insurance

      FAQs about your renewal

    • step back I need to change my home insurance details

      Change your phone

      Let us know your new phone number.

      Edit phone
      Change your name

      Tell us if you've changed your name or title, or noticed a mistake.

      Edit name
      Automatic renewal

      Let us know if you’d like to opt out of automatic renewal.

      Stop automatic renewal
      Call us

      0370 606 1617

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back I need to renew my home insurance

      Discuss your renewal

      Renew or upgrade your policy online.

      Contact us
      Your home insurance – not sure about something?

      Our answers to your FAQs can help with buying cover, making a claim or renewing.

      FAQs about our home insurance

      FAQs about your renewal

      Call us

      0370 606 1617

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Automatic renewal

      Let us know if you’d like to opt out of automatic renewal.

      Stop automatic renewal

    • step back I have a question about my home insurance

      Want to chat?

      Our virtual assistant is here to answer your questions 24/7.

      Chat Now
      Got a question?

      Fill out our online form and we'll get back to you by email.

      Contact us
      Call us

      0370 606 1617

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Useful links
      Log in to access your policy documents

      No online account? Sign up with your policy number and reference number we emailed you.

      Read full terms and conditions and insurance FAQs on our insurance page

    • step back I need to make a home insurance claim

      Call your insurer

      You'll find the number for your insurer in your policy documentation. 

      Login

      Register

      Call us

      0370 606 1617

      Friday 8am to 7pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 7pm
      Tuesday 8am to 7pm
      Wednesday 8am to 7pm
      Thursday 8am to 7pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      I need to make a home insurance claim - FAQs
      Find out more about how to make an insurance claim, including steps to take in the event of loss, damage or burglaries.

      Visit our home insurance claims advice and FAQs page

    • step back I have a home emergency

      Home Emergency Cover helpline

      Get help for your household emergency

      0800 316 3984

      Open today 24/7
      Press to call
      Calls are free of charge.
      Home Emergency Response helpline

      For Home Insurance Plus customers

      0800 316 3983

      Open today 24/7
      Press to call
      Calls are free of charge.

    • step back Feedback & complaints

    • step back Products or services

      Email us

      With your case, membership, policy or reference number.

      [email protected]

      Write to us

      With your case, membership, policy or reference number.

      Member Relations
      The Automobile Association
      Park Square
      Birdhall Lane
      Cheadle
      SK3 0XN

      Call us

      With your case, membership, policy or reference number.

      0344 209 0556

      Friday 9am to 5pm
      Saturday Closed
      Sunday Closed
      Monday 9am to 5pm
      Tuesday 9am to 5pm
      Wednesday 9am to 5pm
      Thursday 9am to 5pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Useful links

      Concerns or complaints

    • step back Driving school

      Call us

      0800 607 080

      Friday 8:30am to 8pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8:30am to 8pm
      Tuesday 8:30am to 8pm
      Wednesday 8:30am to 8pm
      Thursday 8:30am to 8pm
      Press to call
      Calls are free of charge.
      Email us
      [email protected]
      Write to us

      Customer Services
      AA Driving School,
      17th Floor Capital Tower
      Greyfriars Road
      Cardiff
      CF10 3AG

    • step back Savings accounts

      Call us

      For Member / Easy Saver account taken out after February 2017.

      0345 266 0001

      Friday 8am to 8pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 8pm
      Tuesday 8am to 8pm
      Wednesday 8am to 8pm
      Thursday 8am to 8pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Call us

      For ISA

      0345 603 6302

      Friday 8am to 8pm
      Saturday 8am to 8pm
      Sunday Closed
      Monday 8am to 8pm
      Tuesday 8am to 8pm
      Wednesday 8am to 8pm
      Thursday 8am to 8pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back Loans

      Call us

      For Bank of Ireland loans

      0800 917 7293

      Friday 8am to 8pm
      Saturday 8am to 8pm
      Sunday 9am to 5pm
      Monday 8am to 8pm
      Tuesday 8am to 8pm
      Wednesday 8am to 8pm
      Thursday 8am to 8pm
      Press to call
      Call us

      For AA Personal Finance Limited loans

      0345 606 1651

      Friday 8:30am to 6pm
      Saturday 8:30am to 6pm
      Sunday 9:30am to 5:30pm
      Monday 8:30am to 6pm
      Tuesday 8:30am to 6pm
      Wednesday 8:30am to 6pm
      Thursday 8:30am to 6pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Call us

      For Co-operative Bank loans

      03457 212 212

      Friday 8am to 9pm
      Saturday 9am to 6pm
      Sunday 9am to 6pm
      Monday 8am to 9pm
      Tuesday 8am to 9pm
      Wednesday 8am to 9pm
      Thursday 8am to 9pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Call us

      For Creation Consumer Finance Limited loans

      0345 241 1308

      Friday 8am to 9pm
      Saturday 9am to 6pm
      Sunday 9am to 6pm
      Monday 8am to 9pm
      Tuesday 8am to 9pm
      Wednesday 8am to 9pm
      Thursday 8am to 9pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back Bank cards

      Call us

      For credit cards

      0345 600 5606

      Friday 8am to 8pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 8pm
      Tuesday 8am to 8pm
      Wednesday 8am to 8pm
      Thursday 8am to 8pm
      Press to call
      Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.
      Call us

      For spend and Earn cards

      0345 340 3177

      Friday 9am to 6pm
      Saturday Closed
      Sunday Closed
      Monday 9am to 6pm
      Tuesday 9am to 6pm
      Wednesday 9am to 6pm
      Thursday 9am to 6pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.
      Call us

      For Travel Currency cards

      0345 340 3177

      Friday 9am to 6pm
      Saturday Closed
      Sunday Closed
      Monday 9am to 6pm
      Tuesday 9am to 6pm
      Wednesday 9am to 6pm
      Thursday 9am to 6pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary.

    • step back Mortgages

      Call us

      For AA Mortgages

      0800 953 0025

      Friday 9am to 5pm
      Saturday Closed
      Sunday Closed
      Monday 9am to 5pm
      Tuesday 9am to 5pm
      Wednesday 9am to 5pm
      Thursday 9am to 5pm
      Press to call
      Landline calls cost standard UK rate. Calls from mobiles vary. Alternatively e-mail: [email protected]

    • step back Legal services

      Email us
      [email protected]
      Write to us
      The Senior Partner
      Parabis Law LLP
      8 Bedford Park
      Croydon
      Surrey CR0 2AP

    • step back Using our services

    • step back I have a disability and need tailored vehicle assistance

      For practical advice or tailored breakdown solutions

      Call our free disability helpline.

      0800 26 20 50

      Open today 24/7
      Press to call
      Calls are free of charge.
      To make changes to your membership

      Speak to one of our team.

      0800 26 20 50

      Friday 8am to 8pm
      Saturday 9am to 5pm
      Sunday Closed
      Monday 8am to 8pm
      Tuesday 8am to 8pm
      Wednesday 8am to 8pm
      Thursday 8am to 8pm
      Press to call
      Calls are free of charge

    • step back I want large print, audio or braille documents

      Call us

      Our team can order these for you over the phone.

      0800 26 20 50

      Friday 9am to 5pm
      Saturday Closed
      Sunday Closed
      Monday 9am to 5pm
      Tuesday 9am to 5pm
      Wednesday 9am to 5pm
      Thursday 9am to 5pm
      Press to call
      Calls are free of charge.
      Email us

      If you have any general questions about accessing large print, audio or braille documents, write to us at:

      [email protected]

    • step back I'm hard of hearing and need to know the most accessible way to report a breakdown

      Use the app

      The quickest and easiest way to get you back on the road. Apply hard of hearing settings when you download. After you report your breakdown, we can communicate by text.

      Download our app
      Text breakdown service

      You can also report your breakdown with us by text on:

      0786 002 7999

    • step back I need help logging in to my account

      Your account FAQs

      If you need any help with registering an account and logging in.

      Your account FAQs
      Register for your account

      If you're an insurance or Home Membership customer, your account is the easiest and quickest way to view and manage your policies.

      Register now

    • step back I have a question about coronavirus

      Coronavirus help and advice

      Coronavirus is now a part of daily life but we are dedicated to making sure you stay safe when you use our services.

      Find out the steps and measures we've taken, from what to do when your vehicle's broken down to how coronavirus affects your cover and our products.

      How we're responding to coronavirus

       

    • step back I have a question about Smart Benefits

      What are Smart Benefits?

      Get discounts on restaurants, car care, days out and more – including those for Gold and Silver Members – with our Breakdown Cover.

      Find out more
      Get our app

      The app is the quickest way to get your benefits on the go.

      Download
      Get benefits

      Find vouchers and discount codes for a range of brands with your membership.

      See all benefits

    • step back I want to know how to keep my data safe

      How to keep your data safe

      Your private information is important and something to protect properly - whether that's emails, data or your electronic equipment.

      To help put your mind at rest, we suggest a number of things you can do to keep your details safe from scammers and fraudsters:

      Read our Protect your data page

    • step back I have a question about data protection

      Email us

      If you've got a question about:

      • Our privacy notice
      • Your personal information (how we protect it, what your rights are, or how to make a request)

      Send your query, along with your title, first name initial, surname, the first line of your address and the postcode (so we know who you are), to:

      [email protected]

       

      If you'd like to request your personal information, you can do so using our online form:

      Make a Data Subject Access Request

    • step back I want to opt out of marketing messages

      Email us
      [email protected]

       

      Tell us your title, first name initial, surname, the first line of your address and the postcode, and what kind of marketing messages you want to opt out of.

    • step back I want to know how much calls cost

      Call costs

      Calls to 0800 numbers are free of charge.

      Calls to our 03 numbers are charged at national rates and are included in any inclusive minutes plans for both landlines and mobiles.

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